Subtide Support
Thanks for using Subtide. We answer every message, usually within one business day.
Contact
- Email: spiroboris91@icloud.com
- Please include your iOS version, the App version (Settings → About) and, if relevant, a screenshot.
Frequently asked questions
The last day to cancel looks wrong. What do I check? Open the contract and look at How we count: the end of the current term, the minimum term, the notice period and how it renews. Typical values for your country are filled in when you add a contract, but your contract decides. Tap any row to change it, and the date updates at once.
How do I restore my purchase on a new device? Open Settings in the App and tap Restore purchases. Make sure you are signed in with the same Apple Account you used to buy.
How do I cancel my subscription? Subscriptions are managed by Apple: open the iOS Settings app → your name → Subscriptions → Subtide → Cancel. Cancelling keeps Pro active until the end of the current period.
How do I get a refund? Refunds are handled by Apple: https://reportaproblem.apple.com
Where is my data stored? On your device. See the Privacy Policy.